Answering & Call Center Services

DLB Industries, LLC provides call center and answering services for after hours, weekends, holidays and emergencies. Regardless of the day, or time, we are here.

In addition to experienced, senior call center management, DLB  has developed a production check list and system that includes remote monitoring of all call center activities. Management and monitoring of customer service and sales agents is an overriding theme at DLB.

Real Time Reporting

DLB can customize specific call center reports per client/ per project to allow the management and study of production results, responses times, length of call etc., at any time.

Recording

Providing clients with a customized WAV format recording of all project activity allows peace of mind when customer service and quality control are important. We can deliver recorded calls in various formats and can offer real time monitoring of all calls.

Monitoring

In addition to experienced, senior call center management, DLB/ TCCS has developed a production check list and system that includes remote monitoring of all call center activities. Management and monitoring of customer service and sales agents is an overriding theme at DLB.

Security

An in house, state of the art, security system along with a private cloud and third party IT monitoring insures the highest level of confidentiality and safe keeping of client data.

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